Time Warner Cable Loses 4 Million Customer Data to Third-Party Leak

Around 4 million Time Warner personal records exposed in data leak

A new leak affecting millions of Time Warner Cable customers, including over 600GB of private information and sensitive data, was sitting on a completely unsecured Amazon server, and it was put there by the company that's supposed to be in charge of keeping it safe.

The breach was discovered by a third party firm that was working to resolve a data breach at another company.

The breach was eventually linked to communications provider Broadsoft, whose unit developed the MyTWC app.

The 4 million TWC records are not all tied to unique customers, meaning 4 million individual people were not exposed by the breach.

It's unclear how many customers were affected by the breach.

This data included usernames, emails addresses, MAC addresses, device serial numbers, and financial transaction information - thought not credit card data.

While Charter acquired Time Warner Cable in a $79 billion blockbuster deal last year, the data collected and exposed ranges from before the deal (2010) until this year - and also includes some data from Bright House Networks and AMC.

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The exposed repository also contained a trove of internal company records including SQL database dumps, internal emails, codes with access credentials, access logs and more.

"Even if companies realise they've accidentally published sensitive data via Amazon and locked up their data buckets, there is always the risk that Google has already indexed and cached the information", Mr Cluley said. They were apparently exposed on the internet because they were stored on an Amazon server without password protection by a vendor.

"A vendor has notified us that certain non-financial information of legacy Time Warner Cable customers who used the My TWC app became potentially visible by external sources".

The company said the data had been removed and the incident was being investigated. "We apologie for the frustration and anxiety this causes, and will communicate directly to customers if their information was involved in this incident", the company stated.

"We immediately secured these Amazon S3 bucket exposures and are continuing to aggressively investigate these exposures and will take additional remedial actions as needed", BroadSoft added.

It has advised MyTWC users to change their user names and passwords.

BroadSoft has hundreds of network operator customers, all of which will be wondering if any of their data is being held in exposed databases.

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