Woman trapped in Amtrak elevator contacted seven months later

Woman trapped in Amtrak elevator contacted seven months later

She hadn't tagged them and, according to Amtrak, the tweet was retweeted into their timeline Wednesday and a customer service representative responded without checking the dateline.

Nearly seven months down the track, on September 7, Ms Carpenter received a response out of the blue.

Back in February, Amanda Carpenter, who is a former communications director for Senator Ted Cruz, sent out a tweet saying she was trapped in an Amtrak elevator at an airport.

Seven months after a woman became trapped in an Amtrak elevator and took to Twitter to ask for help, the rail company responded in a tweet that had some people scratching their heads. Waiting almost seven months to ask if they've been freed from the company elevator that trapped them is not.

"We are sorry to hear that".

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@amandacarpenter @Amtrak ...so you're NOT still in the elevator 200+ days later?

And so would read Amanda Carpenter's last diary entry should she have relied on Amtrak's response to her on Twitter for her safety.

For the record, Amtrak did respond to Carpenter's tweet in February, about 20 minutes after she first reported getting stuck. Wanted to make sure.

And they tried to make her whole by offering a free ride on the Acela speed train, which isn't a bad thing to get after a poorly timed tweet.

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