Interviews are the most popular way of gathering insights from your customers and prospects, but many organisations have discovered that using the services of a professional transcription agency to turn their audio into text can enhance efficiency and make the whole process more streamlined, saving them both time and money in the long run. While there are many ways to use interview transcription, we’ll focus on the three main ways listed below. Let’s dive right in!
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Meetings
Transcription services can help take meeting minutes, allowing all participants to focus on the discussion at hand without worrying about taking accurate notes. This is especially helpful for large meetings with multiple speakers, or when discussing complex topics. Additionally, transcribed meeting minutes can be circulated to all attendees afterwards, providing a record of what was discussed and decided. This can be useful for follow-up or reference later on
Legal Issues
If you’re not transcribing your interviews, you could be opening yourself up to legal trouble. If an employee is ever accused of misconduct, not having a transcript of the interview could make it difficult to prove your case. Additionally, if you ever need to reference what was said in an interview, not having a transcript can make it difficult to find the information you’re looking for. Transcribing interviews can also help with training new employees.
Training & Development
When it comes to training and development, transcription services can be a valuable tool. You can use transcription to create transcripts of training sessions, seminars, and conferences. This way, employees can review the material at their own pace and refer back to it as needed. Additionally, you can use transcription to create closed captioning for training videos. This makes the material accessible to a wider range of employees, including those with hearing impairments.
Productivity & Innovation
Think about how much time your team spends transcribing interviews. Now think about how much more productive they could be if they didn’t have to do that. And imagine how many more interviews you could conduct if you had transcription services. You’d be able to gather more data, which would lead to better insights and decisions. In short, transcription services can help you be more productive and innovative.
Client Retention
Transcription services can help you keep your clients happy by providing accurate and timely transcriptions of your audio files. This can be especially helpful if you conduct a lot of client interviews, as transcription can help you keep track of what was said and provide a written record that can be referred back to later. Additionally, transcription can help you identify patterns or key topics that come up frequently in client interactions, which can be used to improve your business or products.
Employee Engagement
Organisations that conduct regular employee interviews often find that the process is time-consuming and costly. However, by using transcription services, companies can save both time and money. In addition, transcriptions can help to improve employee engagement by providing a written record of what was discussed during the interview. This can be especially helpful when reviewing feedback from employees or conducting performance reviews.