Buyer's remorse be gone, Walmart puts returns in fast lane

Wal-Mart promises 30-second returns in stores as Amazon tries to catch

From the Walmart App, simply select the item to be returned and follow the prompts. Chances are you're still there.

For fiscal 2019 year, the group expects earnings to increase around 5% compared to 2018 and, while net sales are expected to grow close to 3%, driven by same store and e-commerce. Customers can initiate the return at home via their smartphones and complete the process at a dedicated Mobile Express lane at their local store's service desk. Scan the QR code displayed on the card reader with the Walmart app, and then hand the item to the associate.

Refunds will be added to customer's accounts within 24 hours following the return, and there will be no need for them to send their product and wait several days for an online return to be credited. It has already begun installing Amazon Lockers in some locations where, in addition to picking up online orders from the grocery store, customers can receive and return Amazon.com merchandise.

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The retail chain said the app will let its clients to enter all the needed information about the return before coming to the store, where a Walmart staff will facilitate the transaction in less than a minute.

Senior vice president at Walmart U.S, Daniel Eckert said that the company realizes that returning an item and waiting for a refund isn't generally consistent for that reason the firm entirely changed the procedure for the clients. Electronics came in second at 33 percent and shoes were right behind at 32 percent of shoppers.

The new experience will "make returning an item fast, easy - and maybe even a little enjoyable", as stated in a press release released by Walmart announcing the new process. However, the new system will take only 30 seconds off their time. Other products, including those that can not be reuse by the store once they have been opened or damaged, are expected to be added over time. The Bentonville, Ark. -based company will also develop fewer than 10 grocery-store-sized Neighborhood Markets, which have been a key driver of growth in recent years - and a bulwark against the encroachment of German discounters Aldi and Lidl. Wal-Mart has introduced other convenience tools as well as it competes with other retailers like online giant Amazon.com, including its pickup towers and mobile express options in the pharmacy and financial services.

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