Amadeus booking software outages smack airports across world

Bojan Bokic

Other airports around the world have suffered too, with more than 130 airlines relying on Amadeus's Altea software to run their check-in processes.

Passengers have reported problems at London Gatwick and Heathrow, as well as in Paris, Washington DC and Melbourne.

The check-in systems of affected airlines at Changi Airport have been restored after experiencing nearly three hours of technical glitch.

It confirmed it is experiencing a "network issue that is causing disruption".

Changi Airport did not comment on whether all airlines that experienced network issues use the Amadeus Altea software.

Gatwick Airport, in the United Kingdom, is one of those affected.

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In May, a similar but much worse IT problem confined to British Airways caused three days of disruptions for the airline's customers at both London airports. The "technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible".

Airports around the world were affected by a massive computer outage Thursday with caused delays for travelers in several countries.

Flyers with Qatar Airways and Qantas flights are also adversely affected and have reported issues.

Lufthansa said its problems lasted a matter of minutes, resulting in some flight delays but no cancellations.

The technology company declined to comment on the extent of the disruption.

Amadeus competes with Sabre Corp. and Travelport Worldwide Ltd.in booking systems, with the Spanish company claiming a 43 percent market share.

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